Clare and Bill, upon moving Bill’s mother into American House Lakeside, saw her laughter return once again. The couple observed how caring the staff is and loved seeing how Bill’s mother’s spirit lifted once she was in the “cheery, upbeat atmosphere” that is evident at American House.
You can read their true testimonials here and find out for yourself how much our residents at American House truly enjoy living here.
“To the Wonderful Staff of American House – Lakeside,
I apologize that this letter has taken me so long to write, but I truly feel that some things are better late than never, because I knew that, at some point, this letter had to be written.
My dear mother-in-law, Nancy Duross, moved to your American House assisted living facility last December, shortly after Christmas, as a result of the progression of terminal cancer, and our family’s desire to ensure that she was well taken care of in the final months of her life. After she had surgery last November and lived in a nursing home for a month, her spirits were low, as were her stamina and energy. After all, she was only 68 years old, but this terrible disease aged her, and robbed her of the last vestiges of her youthful spryness. She was now, sadly, finding herself having to rely on a small staff of people to do the most basic tasks in her day – tasks that most of us do without a thought, and tasks that we take for granted.
However, upon moving to American House, my husband and I were amazed to watch her spirits lift, and a bit of her energy return. She made friends, and enjoyed going downstairs for mealtime. Her laughter returned, as did a bit of her lightheartedness.
I do not think that this is a coincidence. In fact, I know that this was a direct result of the caring staff at American House, and the cheery, upbeat atmosphere that you work so hard to cultivate. Like my mother-in-law, many people enter your facility knowing that they will live the final months or years of their life there, but I want to commend you for creating an environment that makes it feel like a place that is anything BUT that.
One could argue that your staff members are, “just doing their jobs,” but I would disagree, because what my husband and I saw was so much more than that. There are people who just do their jobs every day, and then there are people who pour their hearts into their work, and truly care for the people that they tend to on a daily basis, and that accurately describes so many members of your staff. They got to know Nancy as a person, and cared for her well in her final months, and I hope you will believe me when I say that it was a beautiful thing to witness, and it did not go unnoticed by our family.
We all hope that our health never declines so much that we need assistance using the bathroom. Or taking a shower. Or wiping food from our chin after a meal. Or getting around via wheelchair. Or getting up from a couch. Or dressing ourselves. Or combing and styling our hair.
Unfortunately, cancer and old age aren’t so kind.
Although these two words feel a bit inadequate, from the bottom of our hearts, my family says thank you. Thank you for caring for Nancy. Thank you for getting to know her, and asking questions about her life. Thank you for making her laugh. Thank you for allowing her to maintain her dignity, despite not being able to care for herself. Thank you to Wanda, especially, as your kindness was always able to lift Nancy’s spirits and make her smile, even in the middle of the night when it was time for a dose of pain medication. Thank you for working with the Hospice team to carry out her final wishes. Thank you for not helping her to die, but for helping her to live as fully as she could, even at the end. Thank you for your heartfelt condolences and kind words about her when she passed in July.
Thank you for not just treating her like she was the dying old lady who lived in the upstairs apartment at the end of the hallway, but rather, a living, breathing valuable human being who was loved and cherished by so many people.
The many jobs and tasks you perform on a daily basis are thankless ones, and may generally go unnoticed by most of the world, yet they are so important. To you we say, “Thank You.”
The world could use more people like you.”
Clare and Bill Duross